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Refund and Returns Policy

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, kindly send us an email to twistville@gmail.com. We will then correspond with you regarding the procedure for you to return or exchange the product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a refund will be made to you.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact us at twistville@gmail.com for questions related to refunds and returns.

Sublimation Items purchased

All items purchased from the Sublimation category are completely non returnable and non refundable.

These items are personal items with a picture of your choice printed onto a garment.

There is no return, exchange or refund avaialable.

For any information regarding returns or exchanges please email us at twistville@gmail.com.